By accessing or using HiveHQ, including any related software, bots, APIs, or services, you agree to be bound by these Terms and Conditions.
HiveHQ is a software platform that integrates with TikTok Shop through authorized APIs and permissions granted by the user. The platform provides analytics, automation, and operational tooling related to shop performance, sales, creators, affiliates, finance, shipping, refunds, and user-entered cost data.
You must be at least 18 years old to use HiveHQ.
Users are responsible for all activity conducted under their account, whether performed by them or by anyone they share access with.
HiveHQ processes shop, sales, product, affiliate, creator, video, shipping, refund, and financial data solely to provide services.
HiveHQ acts as a Data Processor. Data may be processed on U.S.-based AWS servers using Standard Contractual Clauses.
Data is retained for up to 90 days following termination unless legally required.
HiveHQ performs authorized automated actions through TikTok APIs including outreach, data syncing, collaboration setup, and commission configuration.
HiveHQ is not responsible for TikTok API downtime, inaccuracies, bans, throttling, or policy changes.
HiveHQ provides estimations only and is not responsible for financial decisions.
All fees are nonrefundable except where required by law.
HiveHQ may immediately suspend or terminate accounts for misuse or nonpayment.
All HiveHQ software is proprietary and protected.
Users grant HiveHQ permission to use logos for marketing with email opt-out.
Users indemnify HiveHQ against claims arising from misuse.
Liability is capped at fees paid in the current billing period.
Governed by Delaware law with binding virtual arbitration.
HiveHQ may update terms at any time.